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FAQ

Frequently Asked Questions

PAYMENT

SECURITY

SHIPPING

POLICIES

 

PAYMENT QUESTIONS

Q: Which credit cards do you accept?
A: MountedConcepts.com's secure site uses Paypal payment gateway, which accepts American Express, Discover, Mastercard and Visa.

Q: Aside from credit cards, what alternative methods of payment do you accept?
A: For orders in the continental United States, mountedconcepts.com also accepts Paypal. Orders will be processed once the proper funds have cleared. Please note that mountedconcepts.com does not accept international orders.

Q: Do I have to pay sales tax?
A: Sales tax is ONLY charged for instate deliveries to Illinois, which is calculated during the check-out process.

SECURITY QUESTIONS

Q: How do I know your shopping cart is secure?
A: MountedConcepts.com uses industry standard SSL (Secure Socket Layer) software to encrypt your personal information and credit card information. For the highest level of security, our shopping cart is secured by GoDaddy.

Q: Can I place an order over the phone?
A: Yes. To place an order over the phone, please call us toll free at: 1-800-594-1866

Q: How will my personal information be used?
A: MountedConcepts.com is here to provide you with lcd stands. Your personal information will only be used to process and ship your order. We will never sell your information to any third parties. Any personal information submitted in optional surveys, newsletters or promotions will only be used for such by MountedConcepts.com personnel.



SHIPPING QUESTIONS

Q: What does shipping cost?
A: MountedConcepts.com offers a flat rate shipping across the United States depending on qty order. If you live outside the US please email us for shipping costs. Larger items are subject to shipping cost changes due to weight and size.

Q: When will I receive my purchase?
A: If the item(s) you wish to purchase are in stock, you should receive them within 2-8 days. However, MountedConcepts.com offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best ensure that all listed items are in stock and ready for delivery unless otherwise stated on the product page. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to email us at sales@mountedconcepts.com or call us 1-800-594-1866.

Q: What if my order arrives damaged?
A: Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement  print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 10% handling fee.

Q: What if I'm unavailable to receive my order?
A: Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.

Q: How can I track my order?
A: We are always happy to track your order for you. To track your order, Please email us at  sales@mountedconcepts.com or call us 1-800-594-1866 and provide us with the details of your order.



POLICIES

Q: What is your price matching policy?
A: MountedConcepts.com values you as a customer and wants you to have the best price available. If you happen to find a lower online price, and meet the terms and conditions below, we will give you 100% of the difference.

Price Guarantee Terms & Conditions:

* The product must be the exact same make, model, and color as purchased at mountedconcepts.com
* The online merchant must be a Factory Authorized dealer and an established U.S. site, as determined by mountedconcepts.com. Does not apply to auction sites.
* The merchant offering the lower price must have current prices listed on their site.
* Price Guarantee applies to price of the item, prior to any shipping charges, handling fees, processing fees, taxes, etc.
* Does not apply to merchants offering special promotions such as sale prices, rebate offers, coupon offers, quantity discounts, special orders and/or membership requirements for buyers and/or sellers
* We must be able to confirm the lower price, unconfirmed prices will not be honored
* MountedConcepts.com reserves the final right to determine eligibility for price guarantee
* Price Guarantee is subject to change without prior notice
* 100% difference will be issued in the form of a mountedconcepts.com store credit only.

How to Request for a Price Match:

To request a price match please email us at sales@mountedconcepts.com. A price match specialist will respond within 24 hrs. Please include the following information in your e-mail:

* The MountedConcepts.com product name you found a lower price on.
* The name of the online company you found the lower price at.
* The web address (link) to the lower priced item.
* The lower price found.
* The quantity of the item that you wish to purchase.
* Whether or not you have already placed an order with us. If you have please include your order date and order #

Q: What is your return policy?
A: MountedConcepts.com wants every one of your shopping experiences with us to be a positive one. We are happy to offer our customers a simple, no hassle return policy. In the unlikely event that you are unhappy with your item, you may return it to us for a full refund of the purchase price less the actual shipping cost. Any discounts or free shipping applied to your original order may be deducted from your return credit. �For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items. Please check with us as do some of our products have a 10% restocking fee.

Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials. Customers are responsible for returning the item to its warehouse of origin using the same shipping method used for outbound shipment. Please feel free to call us at 1-800-594-1866 if you'd like additional information about the outbound shipping cost of an item you want to return. Refunds will be issued once we have received the item and it has been determined to be in like-new condition. f you wish to return a product for a refund, you must return the ENTIRE PACAKGE within 30 days of purchase. Note that a 15% restocking fee will be applied on refunds. Components within a Bundle Special may be returned for replacement only. Individual items may only be returned for replacement if an RMA number is acquired within the item’s Refund Policy period.

Before sending back an item, please contact us through our customer service form to request a Return Authorization number. Once we receive your return request we will contact you within 24 hours with information regarding your return. All return requests must be made within 7 days of delivery. All returns must be sent insured for the purchase price. If an item is returned with shipping damage, it is the customers responsibility to file a claim for the damaged merchandise. Bedding, textiles and any item marked as "Special Order" or are not returnable. Clearance items may not be returned or exchanged.

We do not accept returns on orders outside the continental United States.

Q: What is your cancellation policy?
A: Because most of our items ship or go into production within a few days, we can only accept cancellations within 24 hours from when your order was placed. If an item has already shipped within this 24 hour period, you will be responsible for paying shipping back to the manufacturer and a restocking fee. All cancellation requests must be emailed to sales@mountedconcepts.com.

Q: Is my purchase protected by a warranty?
A: Each product is covered by the warranty offered by its manufacturer. For more information, please call us toll free at 1-800-594-1866


LEGAL DISCLAIMER

All domestic and international orders are subject to the governing laws of the United States of America and the State of Alabama.

MountedConcepts.com is not responsible for 'NOMINAL' size discrepancies. All measurements advertised are within 1-1.5" accuracy to manufacturer's specifications.